Shipping Policy

Lost or Stolen Packages Terp Supply Co. is NOT responsible for lost or stolen packages.You will have to go through USPS for any lost or stolen package claims. To contact USPS to report a claim, please visit:https://www.usps.com/help/missing-mail.htm

Terp will not be responsible for filing any USPS claims, postal delays or lost and stolen packages. Fulfillment times are generally 1-2 business days for all US orders and 2-3 business days for all International orders. International orders are accepted at your own risk. Unfortunately, packages are unable to be located by Terp once leaving the United States. 

All sales are final. We are responsible for your package until it reaches the United States Post Office or UPS Store. We are not responsible for any customer errors on the shipping forms, shipping delays, forwarding services, post-delivery theft. missing orders marked "delivered" by the shipping provider or lost/stolen packages. In the case that your shipment is lost or damaged in transit, Domestic Ground Advantage and Priority shipments are insured for up to $100. USPS claims may be filed by the customer at their local USPS location or via the USPS website. 

Shipping times at checkout are an estimate from the shipping provider selected not Terp Supply. Refunds will not be issued on shipping for delivery dates outside their estimated window.